Warranty & Returns
All Anonabox devices come with a lifetime guarantee. If our device fails at any time due to an error in production, we will replace it free of charge including shipping costs*.
This warranty is void in the following cases:
- If your Anonabox is misused or stored improperly (i.e. reasonable treatment of an electrical device).
- Damage from water, humidity, or other moisture.
- Intentional, accidental, or negligent physical damage after the device is shipped and received.
- Damage triggered by force majeure (storms/bad weather, for example) or electrical disturbance (like a power surge).
- Firmware/password modifications and/or changes to settings made to the device after delivery that cause the device to work differently and/or improperly from its original intent**.
*If your device fails for any reason, please let us know immediately and describe what changes produced this effect. It's impossible to account for all possibilities; so adding this information to our working knowledge base is appreciated. Additionally this may help others to avoid the same issues or failures while helping us improve upon our Anonabox devices. Depending on the nature of these reports we may offer the ability to return your device for a new Anonabox based on our assessment.
**Modifying, replacing and/or removing any of the internal workings of the Anonabox device is not grounds for a return. Mishandling internal parts and/or opening the Anonabox case is not recommended and will void your warranty. Contact us if you're unsure or have any questions about your return.
Anonabox will accept returns if you notify us within 30 days of receipt and the device is returned in the original packaging. [Please note: the customer is responsible for return shipping costs.]
If your device is not working upon receipt, let us know and we'll work to see if the problem is easily fixable. The Anonabox team will perform a warranty assessment on each returned device. Based on these assessments, Anonabox LLC will either approve or deny a replacement device within 48 hours via email correspondence.Return Shipping Address:
PO Box 3937
Chico, CA 95927